Product Guarantee
Upholstery Product(s) Warranty
FRAMES - Lifetime Limited Warranty
The frame, upholstered in the original fabric under normal household use and conditioning, is warranted to the original residential purchaser against defects in materials and workmanship for the lifetime of the product.
SPRINGS - 5 years
The Manufacturer warrants to you that the spring construction in this product is free from defective material and workmanship for a period of five (5) years from the date of purchase under normal household usage.
RECLINING MOTION MECHANISMS - Lifetime Limited Warranty
The Manufacturer warrants to you that reclining motion mechanisms will be free from defective materials and workmanship throughout the serviceable life of the original fabric cover of the recliner.
Incliner, swivel, and glider mechanisms will be free from defective materials and workmanship for a period of two (2) years from the date of purchase under normal household usage.
ELECTRICAL - 1 year
The Manufacturer warrants to you that all electrical products (motors, heating and massage units, and hand controls) will be free from defective materials and workmanship for a period of one (1) year from the date of purchase under normal household usage.
CUSHIONS
The Manufacturer warrants all standard cushions against abnormal loss of foam resiliency for one (1) year from the date of purchase. Down blend (DB) cushions and Innersoft (X) cushions are warranted for three (3) years. Do not confuse normal softening that occurs in all foam with actual loss of resiliency. The Manufacturer offers several different styles of cushioned seating. These styles are created by combining different combinations of polyester fibers, down fibers, and foam cores of variable density and compression to achieve the desired comfort and appearance. Seat and back cushions will conform to its user with use and aging. Down blend and polyester blend combinations will overtime lose some initial loft and natural wrinkling will occur. All fiber and fiber foam combinations should be fluffed regularly to retain even distribution of fibers. To keep your new purchase in best condition, we suggest vacuuming and, if reversible, turning the cushions over on a regular basis for prolonged cushion life.
FABRIC - 1 year
Although the mills offer us no warranty, the Manufacturer warrants all upholstery fabrics against defective material and seam slippage under conditions of normal use and prescribed cleaning for one (1) year from the date of purchase. Zippers and stitching are warranted for one (1) year against failing. Visible defects such as rubs, tears, or holes should be reported to the retailer within 30 days after receiving the product. Fabric damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling, or improper cleaning will void this warranty. For major cleaning, consult with your retailer or a professional furniture cleaning service. Since manufacturers of upholstery fabrics do not guarantee products for wearing quality, color fastness, fabric shrinkage, wrinkling or stretching, these properties are not covered under this warranty.
LEATHER - 1 year
On all 100% top grain cowhide leathers and top grain leather/vinyl splits, the Manufacturer warrants the leather against splitting and tearing for one (1) year from the date of purchase under normal household usage. Zippers and stitching are warranted for one (1) year against failing. Visible defects such as rubs, tears, or holes should be reported to the retailer within 30 days after receiving the product. This warranty does not include coverage for natural markings, wrinkling, stretching, or variations in grain or color. These are nature's signatures and prove the
authenticity of the leather. These distinguishing marks should not be considered defects. Claims due to cuts, burns, pet damage, damage caused by contact with rough or sharp objects, or damage from acts of God are excluded from this warranty. This warranty also does not cover spills such as acid, dyes, wine, solvents, any corrosive chemicals, ink, paint, or body fluids. The following will void this warranty: evidence of excessive soiling, improper cleaning, abuse, negligence, treating the leather with chemical products applied by the retail dealer or the consumer, as well as fading due to exposure of the leather to the sun, extreme heat, or bright lights.
