Product Guarantee
Leather furniture is warranted against tearing and splitting for a period of five (5) years.
Fabric and vinyl upholstered furniture is warranted against wear and normal care and conditions for one (1) year.
Metal frames are warranted against breakage for a period of two (2) years under normal household use. Wood frames are warranted for life.
Cover Material
This warranty does not cover any damages due to improper use, excessive soiling,
improper or unapproved cleaning methods, chemical treatments or exposure to direct
sunlight. These instances will void the warranty.
Leather and Vinyl
The warranty covers against seam slippage, tearing, splitting, cracking and dye
transfers from the product. Leather is a natural material and, as such, each hide
reflects its own characteristics. On average, four to five hides are used on most
Palliser sofas. Shading variations, nicks, scratches and wrinkles are a characteristic of
leather and are not considered defects.
Fabric and Microfibre
This warranty covers against seam slippage, fraying or dye transfers from the product.
This warranty does not cover tearing, pilling, or shrinking. Flattening of nap on
velvet or high pile chenille and microfibre are inherent characteristics of soft plush
fabric, and are in no way considered manufacturer's defects.
Frames and Springs
Frames are warranted against breakage. Springs are covered for breakage due to
metal fatigue or pulling loose from wood frames.
Reclining Mechanisms, Sofabed Mechanisms and Sofabed Mattresses
Reclining mechanisms, sofabed mechanisms and sofabed mattresses are
warranted against material and manufacturing defects.
Seat Cushion Foam and Fibre-filled Components
Seat cushions are warranted against collapsing. All cushions will soften with
use and will conform to the shape of the user. This softening is considered
normal wear and is in no way considered a manufacturer's defect. Fibre-filled seat
cushion tops, backs and arms will flatten with prolonged use. This is inherent to
the design of fibre-filled and fibre-wrapped products. Regular fluffing will prevent
internal fibres from matting and help to prolong the vibrancy of these products.
